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Customer Service Rep / Office Admin - Santa Ana

Customer Service Rep / Office Admin - Santa Ana

Job ID 
2017-1504
# of Openings 
1
Job Locations 
US-CA-Santa Ana
Posted Date 
9/18/2017
Category 
Customer Service/Support

More information about this job

Overview

Customer Service Rep/Office Admin

80th Anniversary w-Lulu

Culligan of Santa Ana is currently seeking a Customer Service Rep/Office Admin to join our office support team.  We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. 

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.  The right person will have experience answering billing/invoicing questions for telephone and walk-in customers.  If you have telephone customer support experience in a similar industry, and you pride yourself on being solutions oriented and customer focused, this is the career for you!

Responsibilities

  • Answer questions and resolve any product or service related issues for customers in the office as well as over the phone (inbound and outbound); follow up with customers to ensure optimal satisfaction
  • Schedule route drivers and service technicians as needed to assist customers with product delivery, equipment installation or repair; work closely with our warehouse team, route drivers, and field technicians to achieve optimal customer satisfaction  
  • Perform account reminder calls / collection activiies
  • Take payments and maintain customer records by updating account information
  • Maintain financial accounts by processing customer adjustments as needed
  • Prepare and maintain compliance and regulatory reporting (e.g. sales reports, month end reporting, etc..)

Qualifications

  • Customer Service & multi-line telephone experience (service industry experience preferred)
  • Must be proficient in Microsoft Office  
  • Account collections experience preferred
  • Office supply and inventory management, including tracking inventory levels, placing routine and special orders with vendors, and resolving any related discrepancies
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent written and verbal communication skills including helpfulness and patience in dealing with fellow employees, external customers, and vendors
  • Outstanding organizational and problem solving skills with the ability to prioritize tasks in a fast paced, fun working environment

Culligan is looking for a world-class Customer Service Rep/ Office Administrator; our goal is to hire a career-minded person that is looking for growth and advancement in the service industry.  What are you waiting for?   APPLY TODAY!

Service industries with similar duties might include: plumbing, carpet cleaning, pest control, widows & siding, restoration, HVAC, etc… 

 

Benefits: Culligan offers health, dental, vision; company paid life insurance, supplemental life insurance, flex-spending, paid time off, 401K with company match, a drug-free work environment, and competitive wages. 

 

Hall’s Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall’s Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties.