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Customer Service Representative - Culligan of Santa Ana

Customer Service Representative - Culligan of Santa Ana

Job ID 
2017-1562
# of Openings 
1
Job Locations 
US-CA-Santa Ana
Posted Date 
11/8/2017
Category 
Customer Service/Support
Region 
CRH California Water, Inc.

More information about this job

Overview

Customer Service Representative – Culligan of Santa Ana

Culligan of San Diego is currently seeking a Customer Service Representative to join our office support team.  We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. 

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.  The right person will be a whiz in Excel, have experience in processing payroll, and have experience dealing with field sales staff in a service oriented industry. 

If you have Excel and payroll experience, and you pride yourself on being solutions oriented and customer focused, this is the career for you!

Responsibilities

  • Answer questions and resolve any product or service related issues for customers in the office as well as over the phone; follow up with customers to ensure optimal satisfaction
  • Dispatch route drivers and service technicians as needed to assist customers with product delivery, equipment installation or repair; work closely with our warehouse team, route drivers, and field technicians to achieve optimal customer satisfaction  
  • Prepare sales commissions and payroll for final processing at our corporate office (must be proficient in Excel)
  • Take payments and maintain customer records by updating account information
  • Maintain financial accounts by processing customer adjustments as needed
  • Prepare and maintain compliance and regulatory reporting (e.g. sales reports, month end reporting, etc..)
  • Customer Service & multiline telephone experience (service industry experience preferred)
  • Payroll processing experience (preferably dealing with commissions)
  • Advanced Microsoft Excel Experience
  • Account collections experience preferred
  • Office supply and inventory management, including tracking inventory levels, placing routine and special orders with vendors, and resolving any related discrepancies
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent written and verbal communication skills including helpfulness and patience in dealing with fellow employees, external customers, and vendors
  • Outstanding organizational and problem solving skills with the ability to prioritize tasks in a fast paced, fun working environment

 

Qualifications

**Please note: Applicants with advanced Excel, payroll, and Customer Service experience will be given special consideration.

Culligan is looking for a world-class Customer Service Representative and our goal is to hire a career-minded person that is looking for growth and advancement in the service industry.  What are you waiting for?   APPLY TODAY!

Service industries with similar duties might include: plumbing, carpet cleaning, pest control, widows & siding, restoration, HVAC, etc… 

 

Benefits: Culligan offers great health, dental, vision; company paid life insurance, supplemental life insurance, flex-spending, health savings account, paid time off, 401K with company match, a drug-free work environment, and competitive wages. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.