• Help Desk Technician II

    Job Locations US-KS-Wichita
    Posted Date 3 weeks ago(1/4/2019 12:25 PM)
    Job ID
    # of Openings
    Information Technology
    CRH Management, LLC
  • Overview

    Help Desk Technician II

    Halls Culligan/PrairieFire Coffee Roasters

    Wichita, Kansas


    Hall’s Culligan Water and PrairieFire Coffee Roasters is searching for an experienced, detail oriented Help Desk Technician II to join our technology team. If you are looking for an opportunity to proactively and positively improve the information technology support and truly make a difference in a rapidly growing organization then this is the job for you! Our family of companies employs more than 800 people across nine states in over 30 locations.


    The Help Desk Technician II will be responsible for providing technical assistance and support to employees with hardware /software and connectivity issues. This position will also be responsible for monitoring all tickets in the ticketing system and ensuring timely resolution and closure. The Help Desk Technician II will also work closely with team members for special projects and resolving complex issues.


    The Help Desk is staffed between the hours of 7am and 7pm CST.  This position will work a full time schedule that may vary between these hours based on the needs of the company.


    Why should you work for Culligan?

    • The Help Desk Technician II is a full time, exempt position
    • Full benefits package including 401k with company match
    • Paid time off
    • Career advancement opportunities
    • Stable and growing, family oriented company
    • We like to promote from within!
    • Use of free Culligan equipment in your home!


    • Monitor and respond quickly and efficiently to requests received through the IT help desk
    • Respond to customer queries by phone and email
    • Create step-by-step training material with screen shots for customers
    • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
    • Document internal procedures
    • Maintain daily performance of computer systems
    • Ask educated questions and listen to customers to determine root cause of issues
    • Work through the problem-solving process with users
    • Run diagnostic problems to resolve problems
    • Report significant and recurring issues to the Systems Administrator
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
    • Gain feedback from customers about computer usage
    • Configure and setup new computers for users

    Additional Responsibilities

    • Assist the Systems Administrator with special projects involving various IT tasks
    • Assist with Programming and Scripting custom applications required to resolve technical issues
    • Perform  various weekly tasks such as antivirus server functionality and update status



    • Minimum of 5 years of IT support experience
    • Minimum 2 years of experience with Programming and Scripting languages
    • Minimum 2 years with Windows Server and Citrix Application Delivery 
    • Working and troubleshooting knowledge of computers, including Microsoft Windows and Office software
    • Excellent communication skills, both verbal and written
    • Ability to work in a team environment and interface with various departments and employees effectively
    • Able to travel on occasion
    • Must be able to work a flexible schedule, with occasional even or weekend hours as needed


    Ready to apply? Email your resume directly to jobs@hallswater.com or apply through our career center at https://careers-hallswater.icims.com


    Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable


    Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.


    Hall’s Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall’s Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties. 




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