Customer Service Representative

Job Locations US-OH-Dover
Posted Date 3 weeks ago(7/15/2020 8:05 AM)
Job ID
# of Openings
Customer Service/Support





Culligan of Dover is currently seeking a Customer Service Representative to join our office support team.  We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. 

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.  The right person will be have the ability to answer multi-line phones, successful in handling customer issues, and experience communicating with field staff in a service oriented industry.  If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!


  • Great full time, Monday-Friday 8am to 5pm work schedule
  • Competitive hourly rate with opportunity for monthly commission
  • Paid time off
  • Full benefits package including 401k with company match
  • Career advancement opportunities
  • Stable and growing, family oriented company
  • We like to promote from within!
  • Use of free Culligan equipment in your home!


  • Answer incoming calls from our very important customers
  • Resolve any product or service related issues; follow up to ensure complete customer satisfaction
  • Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
  • Prepare sales commissions and payroll for final processing at our corporate office (must be proficient in Excel)
  • Take payments and maintain customer records by updating account information
  • Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
  • Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)



  • Customer service and multi-line telephone experience required
  • Must be proficient in Microsoft Office
  • Account collections experience preferred
  • Ability to prioritize tasks in a fast paced fun environment
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
  • Exceptional problem solving skills
  • Ability to work independently


Ready to apply? Email your resume directly to our hiring manager Tracy Erb at or apply directly to our Career Center at


Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable


Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.


Hall’s Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall’s Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties. 





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